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Junior Customer Care Specialist
Brno
Marketing

Gray Zone Warfare has been under development in our bustling offices for more than two years. This new game is an immersive tactical FPS with a maximum focus on realism, immersive gameplay, and stunning graphics powered by Unreal Engine 5. At MADFINGER, we have always strived to create incredible, world-class gaming experiences, as players of our previous titles will attest. Moving forward, we remain dedicated to this vision and are determined to continue setting new standards in the gaming industry.


We need someone who's not just reactive but proactive, someone who takes the initiative and thrives in a collaborative environment. If that sounds like you, then we definitely want to chat.



WHAT IS YOUR MISSION?

  • Responding to players’ posts within the shortest possible time and looking for solutions to players’ issues.
  • Solving tickets.
  • Identifying bugs reported by players in their posts; ensuring that the bug reports and overall feedback from players are reported to QA and the respective project manager.
  • Reporting to QA, project team, and key stakeholders.
  • Maintaining a positive culture of communication within the game community by banning reported cheaters and players using toxic communication.


WHO WILL FIT IN WITH US?

  • An avid fan of online multiplayer games who is devoted to the world of gaming.
  • You have a very high standard of teamwork and communication skills.
  • English is your bread and butter - fluency in English is a must.
  • Analytical and data-driven.
  • Willing to move to Brno.



WE CAN OFFER YOU

  • A dream team, of course. Full of gaming enthusiasts 😊.
  • A modern gaming office - a space not only for work but also for relaxation and socializing in our Relax room.
  • Transparent working environment with open communication.
  • Benefits package - 5 weeks of vacation, flexible working hours, a lump sum for meal vouchers, on-site gym, and sponsored massages.
  • Sabbatical leave after seven years working for the company.
  • Employee referral program.
  • Opportunity to meet the other colleagues not only at work but also at various social and teambuilding events in and out of the office.
  • Relocation package for EU foreigners.


ARE YOU CURIOUS?

  • Look at our trailer

https://www.youtube.com/watch?v=CEqmu4QvkKE&t=23s


  • Get to know our teammates on LinkedIn

Bohuslav is our Customer Care Team Lead https://www.linkedin.com/in/bohuslav-kuchta-28109284/


  • Quick and straightforward hiring process – online meeting with our recruiter Monika, technical interview with your possible lead and Martina (HR), and then just meeting the rest of the team!


Apply for this Position
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We at MADFINGER Games collect your application data to manage and plan our recruitment activities globally. In the unhappy event that you don't get selected, we will store your details for future opportunities. If you do not wish to be contacted in the future, please let us know.

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WE ARE MADFINGER
Experienced and energetic world-class studio of international developers with the shared goal of creating AAA games for the PC.

All rights reserved. “MADFINGERGAMES”®️

MADFINGER Games, a.s., principal place of business at Škrobárenská 502/1 617 00 Brno, Czech Republic, Company ID: 29217008
registered at Regional court of Brno, section B 6093
Mail: contact@madfingergames.com
Company
All rights reserved. “MADFINGERGAMES”®️

MADFINGER Games, a.s., principal place of business at Škrobárenská 502/1 617 00 Brno, Czech Republic, Company ID: 29217008
registered at Regional court of Brno, section B 6093
Mail: contact@madfingergames.com